Artificial Christmas Trees

No Hassle Return Policy

Worried about making a return? Don't be! We want you to be completely satisfied with your purchase. Our No Hassle Return Policy ensures that you can return any product, except Christmas trees which have a separate return policy, for refund or store credit within 90 days of purchase for any reason (we do ask that the product is returned in its original condition). Please note, you must contact Great Occasions directly via email, support@greatoccasions.com, or via phone, 888-663-1252, prior to returning at item in order to obtain the necessary return authorization information. Great Occasions will not be liable for returns that do not follow the process as indicated below.

Non-Christmas Tree Returns

If you are not satisfied with your purchase - you can return or exchange the item within 90 days of receipt as long as the item is in new and unworn condition, inside its original packaging.

All items properly returned under this policy are eligible for a refund. Great Occasions will credit the total purchase price less a 15% restocking fee and any shipping/handling charges to and from our facility.

Christmas Tree Returns

Christmas trees can be returned or exchanged, prior to Christmas of the year purchased, within 30 days of receipt in new and unworn condition, in their original packaging. All items properly returned under this policy are eligible for a refund. Great Occasions will credit the total purchase price, less a 15% restocking fee and applicable shipping/handling charges to and from our facility.

Christmas Tree Returns After Christmas

Orders placed prior to Christmas cannot be returned for a full refund after Christmas, even if returned within 30 days of purchase. We may repair and/or replace the tree if necessary.

Return Process

Prior to returning an item, you must first contact our customer service group at support@greatoccasions.com or call our toll free number at 1-(888)-663-1252 and one of our representative will assist you. We do require that you contact customer service first because we can often resolve issues without having the customer return the item, and in the event that you do need to return or exchange an item, our representatives will make sure that the process is as easy for you as possible. Great Occasions will provide the necessary return authorization number and return shipping information.

For more information on returns, please visit the Returns section of our Frequently Asked Questions.

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